Online Sales

Making A Purchase

Making a purchase could not be easier. Just click on any items that you wish to buy and put them into your Shopping Basket. After you have finished your selection you will be asked for a few details that we need to be able to satisfy the order.

UK orders will normally be sent by second class post. You should receive your order within five working days from the date of your order. However, due to factors beyond our control within the postal system, please allow seven working days for your order to arrive. We have found the Royal Mail to be the most effective carrier for books which is why we use them as opposed to any other company. However, if for any reason your order is not with you after seven working days from the date of your order, can you please check with your local delivery office. If they do not have your parcel, please complete our pre-delivery response form quoting your Digital Receipt number.

If you prefer you can order by telephone - 0845 8902146 (Local call rate) or International: (+44) (0) 1377 229320, Monday to Friday, 9am to 5pm.

UK Customers

International Customers

Our Marketing Policy

Delivery
When your payment has been authorised you will receive an e-mail from WorldPay confirming the details and cost of your order. It will also quote your Digital Receipt number. We will process and dispatch your order within three working days. UK orders will normally be sent by second class post. You should receive your order within five working days from the date of your order. However, due to factors beyond our control within the postal system, please allow seven working days for your order to arrive. We have found the Royal Mail to be the most effective carrier for books which is why we use them as opposed to any other company. However, if for any reason your order is not with you after seven working days from the date of your order, can you please check with your local delivery office. If they do not have your parcel, please complete our pre-delivery response form quoting your Digital Receipt number.
For International orders you can select Surface Mail (shipping time - 4 to 5 weeks) or Air Mail (shipping time - 7 to 10 days). Your order will include a receipt quoting the total payment and your Digital Receipt number. If you need to contact us prior to receiving your order please please complete our pre-delivery response form quoting your Digital Receipt number.

Cancellation Rights
If, for any reason, you want to cancel the order, you are entitled to cancel your contract with us within 7 working days after receipt of goods and receive a full refund. This law assumes that the goods have not been used and are in pristine condition. You will have to return the goods in their original, undamaged condition at your own cost. Where you exercise your right to cancel, your money will be refunded within 30 days of cancellation. Please let us know you are returning the goods by completing our customer support response form quoting your Digital Receipt number.

Damaged or Defective Goods
We take great care when we package our material and are confident that your order will arrive in perfect condition. However, goods can be damaged in transit. If your order does arrive in a damaged condition or there are items missing we will gladly replace the goods or provide a refund.

Complaints
We are confident that you will be very satisfied with our practice tests and that your order will be dealt with courteously and efficiently. However, things can sometimes go wrong. If you have a complaint we promise to be fair, confidential and deal with your complaint effectively. We will acknowledge your complaint within five working days (at the very latest) and will provide a likely time scale for resolving the dispute and keep you informed about progress. We are constantly attempting to provide a better service to our customers, so please be as specific as possible about your complaint.

Customer Support and Service
If you need to contact us, please complete our customer support response form. Alternatively, you can call on 01377 229320 (National call rates apply), Monday to Friday, 9am to 5pm, fax on 01377 229336, or write to us at Athey Educational (Sales), Tibthorpe, East Yorkshire, YO25 9LA.

Privacy and Protection Statement

Your Personal Information
We attempt to operate our business to the highest ethical standards - in our dealings with our suppliers, our business customers and our private customers.

We do not capture and store any personal information about individuals who access our web site, except where you voluntarily choose to give us your personal details via e-mail, or when you place an order for our publications. We collect information about you so that we may to process your order and also to provide you with the best possible service.

The information we will collect about you is any information given at the time of ordering and includes:

your name

address

phone number

e-mail address

credit/debit card details
(Credit/debit card details are only collected by us when you place an order by telephone and this information is destroyed as soon as we have authorised your payment.)

When you place an order through our website you are transferred to a secure site (operated by WorldPay) prior to entering your credit card details. This ensures that your credit card details are completely secure.

WorldPay uses state of the art security to ensure that you are fully protected against risk. When you fill in the payment form and click the submit button, your details are not sent straight away. What actually happens is that a secure link is set up between your browser and WorldPay and an encryption code is requested and received, which then encrypts the order and transaction details before leaving your computer. (WorldPay use industry standard SSL, Thawte 2048 bit encryption systems and WorldPay unique encryption systems. At your browser 128 Bit SSL is used. For further information on WorldPay, please visit their website.)

Your Privacy
We are committed to protecting your privacy. The personal information you give us is used exclusively by Athey Educational. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Directive 2002/58/EC of the European Parliament states (where we do not have an existing relationship with you) that unsolicited emails may only be sent to subscribers who have given prior consent. Athey Educational have never sent marketing e-mails to their customers. We will only e-mail you if we have a query about any order you place with us, or to reply to an e-mail you have sent to us, or to send you a file you have requested, or to thank you for downloading one of our sample tests and provide you with a list of our publications. We will not pass any of your personal information to outside organisations and/or individuals, nor will we transfer your information outside the EEA (European Economic Area).

We use technology to track the patterns of behaviour of visitors to our site and to assess which pages are the most popular. This information is not linked to any personal data so you can be assured that as a visitor to our site you remain anonymous.

The personal information which we hold will be held securely in accordance with our own security policy.

Viruses and 'Cookies'
Our website includes downloadable files which could potentially contain macro viruses. All such files are virus checked but it is still possible that a virus is not identified by the virus checker we use. Users should always virus check any files they themselves download from any site.

We place very small files called 'cookies' on your computer, containing your own name and e-mail address. These are simply to help you complete any of the forms on our website. Cookies are also used on our shopping site, but only to keep track of the contents of your Shopping Basket once you have selected an item. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, some areas of our website will not function properly if you do so.

Sensitive Information
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

If you have any questions or comments about privacy please complete our privacy response form.

Your Statutory Rights
None of the foregoing affects your statutory rights as a consumer.

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