Privacy and Protection Statement

We attempt to operate our business to the highest ethical standards - in our dealings with our suppliers, our business customers and our private customers.

Your Personal Information
We do not capture and store any personal information about individuals who access our web site, except where you voluntarily choose to give us your personal details via e-mail, or when you request a file by e-mail, or when you place an order for our publications. We collect information about you only to process your order and to provide you with the best possible service.

When you place an order the information we will collect about you includes:

your name
address
phone number
e-mail address
credit/debit card details (see below)

When you place an order through our website you are transferred to a secure site (operated by RBS WorldPay) prior to entering your credit card details. This ensures that your credit card details are completely secure. RBS WorldPay uses state of the art security to ensure that you are fully protected against risk. When you fill in the payment form and click the submit button, your details are not sent straight away. What actually happens is that a secure link is set up between your browser and RBS WorldPay and an encryption code is requested and received, which then encrypts the order and transaction details before leaving your computer. For further information on WorldPay, please visit their website.

Your Privacy
We are committed to protecting your privacy. The personal information you give us is used exclusively by Athey Educational. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Directive 2002/58/EC of the European Parliament states (where we do not have an existing relationship with you) that unsolicited emails may only be sent to subscribers who have given prior consent. Athey Educational have never sent marketing e-mails to their customers. We will only e-mail you if we have a query about any order you place with us, or to reply to an e-mail you have sent to us, or to send you a file you have requested, or to thank you for downloading one of our sample tests and provide you with a list of our publications. We will not pass any of your personal information to outside organisations and/or individuals, nor will we transfer your information outside the EEA (European Economic Area).

We use technology to track the patterns of behaviour of visitors to our site and to assess which pages are the most popular. This information is not linked to any personal data so you can be assured that as a visitor to our site you remain anonymous.

The personal information which we hold will be held securely in accordance with our own security policy.

Viruses and 'Cookies'
Our website includes downloadable files which could potentially contain macro viruses. All such files are virus checked but it is still possible that a virus is not identified by the virus checker we use. Users should always virus check any files they themselves download from any site.

We place very small files called 'cookies' on your computer, containing your own name and e-mail address. These are simply to help you complete any of the forms on our website. Cookies are also used on our shopping site, but only to keep track of the contents of your Shopping Basket once you have selected an item. If you prefer, you can set your browser to refuse cookies or to alert you when cookies are being sent. However, some areas of our website will not function properly if you do so.

Sensitive Information
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

Our Marketing Policy

Delivery
When your payment has been authorised you will receive an e-mail from RBS WorldPay confirming the details and cost of your order. It will also quote your Digital Receipt number. We will process and dispatch your order within two working days. UK orders will normally be sent by first class post. You should receive your order within four working days from the date of your order. However, due to factors beyond our control within the postal system, please allow seven working days for your order to arrive. For International orders you can select Surface Mail (shipping time - 4 to 5 weeks) or Air Mail (shipping time - 7 to 10 days). Your order will include a receipt quoting the total payment and your Digital Receipt number. If you need to contact us prior to receiving your order, you can call on international: (+44) (0) 1377 229320, Monday to Friday, 9am to 5pm, or write to us at Athey Educational (Sales), Tibthorpe, East Yorkshire, YO25 9LA.

Cancellation Rights
If, for any reason, you want to cancel the order, you are entitled to cancel your contract with us within 7 working days after receipt of goods and receive a full refund. This law assumes that the goods have not been used and are in pristine condition. You will have to return the goods in their original, undamaged condition at your own cost. Where you exercise your right to cancel, your money will be refunded within 30 days of cancellation. Please let us know you are returning the goods quoting your Digital Receipt number.

Damaged or Defective Goods
We take great care when we package our material and are confident that your order will arrive in perfect condition. However, goods can be damaged in transit. If your order does arrive in a damaged condition or there are items missing we will gladly replace the goods or provide a refund.

Complaints
We are confident that you will be very satisfied with our practice tests and that your order will be dealt with courteously and efficiently. However, things can sometimes go wrong. If you have a complaint we promise to be fair, confidential and deal with your complaint effectively. We will acknowledge your complaint within five working days (at the very latest) and will provide a likely time scale for resolving the dispute and keep you informed about progress. We are constantly attempting to provide a better service to our customers, so please be as specific as possible about your complaint.

Customer Support and Service
If you need to contact us, you can call on 01377 229320, Monday to Friday, 9am to 5pm, or write to us at Athey Educational (Sales), Tibthorpe, East Yorkshire, YO25 9LA.

Your Statutory Rights
None of the foregoing affects your statutory rights as a consumer.

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